We’ve been tracking for a few weeks now the growing opportunity for propositions related to e-commerce.
The last time there was such a flurry of interest in online retailing was probably nearly ten years ago. The pace of change in e-commerce adoption seems to have been accelerated by the recession, with new research showing that 65% of UK spenders are planning on increasing the amount they spend online in order to save money.
Here are a few choice articles… highlighting e-commerce growth at many large and high profile retailers:
M&S’s results highlight an online rise in sales in their recent, better than expected, results
Dominos Pizza sees 74% increase in web revenue in 2008
Tesco looks to web to revive sales
…and it isn’t only e-commerce: the trouble for retailers is creating outsourcing opportunities too.
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Customer service and customer care is the number one priority, in this and any recession.
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