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Sales & Marketing Forum report: What will it take to become a partner for the public sector?

July 1, 2010 Categories: Marketing MIT

S&MOur recent Sales & Marketing Forum examined the position that suppliers to the public sector find themselves in now. Our speakers on the night were James Gardner, CTO, Department for Work and Pensions, Colin Cram, Former Director, North West Centre of Excellence, and Simon Carter, Marketing Director, UK Government Division, Fujitsu.

A write-up of the session is available to read here, covering four key sections:

1. Why is the public sector so important?

“Put simply, annual government procurement is huge — at £220 billion it represents 0.75% of the total global GDP”

2. Why is selling to the public sector so challenging?

“The implications of a new government determined to significantly reduce government spending are massive, but this drive to cut costs also represents an outstanding opportunity for technology vendors to demonstrate options for driving operational efficiency and effectiveness. The baseline objective of any supplier should be to demonstrate an ability to deliver savings in the order of 25-30%, either on previous contracts or as process savings. Do this, and they will be ideally positioning IT as a force of innovation as well as equipping public sector workforces for future challenges.”

3. What is the experience of procurement client side?

“Most business cases brought before the public sector collapse because they do not help address the ‘big game’ — the immediate and urgent need to find ways of taking massive amounts of spend out of government operations.”

4. How can vendors best approach the public sector?

“In reality there is very little that can’t be outsourced by government — even Whitehall policy work can be outsourced! — and if public sector management have the ambition and vision to follow a more ambitious outsourcing policy there is estimated a further £100-150 billion of services that could be run by the private sector.”

No comments | Posted by Paul Everett

Cracking the Whip: Reporting on Finance’s role in the decision-making process

January 8, 2010 Categories: Marketing MIT

Sales & Marketing Forum at the Soho HotelDecember saw the latest session of our Sales & Marketing Forum, inspired by what seems to have been the rallying cry of 2009: “Let’s sell to the CFO as well…”

Speakers included Mark Evans, CFO, Vodafone Group Technology, and Gareth Bailey, Head of Central Services, Logistics & IT Group, Marks & Spencer, and our guests were on good questioning form (possibly inspired by the finest mulled wine the Soho Hotel could provide…).

Our write-up of the event (available to download here) covers four main areas of discussion from the night:

  • Understanding Finance’s role in the organisation/process
  • What are the key factors influencing Finance decisions?
  • How can we reach the Finance decision-maker?
  • What content works best? What do suppliers need to prove?

Everyone has an inkling that, for all the obvious reasons, the role of the Finance decision-maker is becoming steadily more important in major enterprise deals. But before adding them as simply another role on a long list to target, we need to immerse ourselves in their world and their language. Doing this can reveal where so many people are going wrong in their attempts to reach such a complex and elusive group of people.

If you have any other questions about the speaker’s views, or if you were at the event and think I’ve missed a vitally important issue, please add your thoughts in a comment…

2 comments | Posted by Paul Everett